Shipping policy
CSS Cosmetics SRL is committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand how we handle shipping and delivery:
1. Shipping Methods and Carriers
We offer a range of shipping methods to meet your needs, including standard, expedited, and express delivery options. Our primary carriers include [insert carrier names, e.g., FedEx, UPS, DHL], but we may use other reputable carriers as needed.
2. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The cost will be displayed at checkout before you complete your purchase. For bulk orders or special arrangements, please contact our customer service team for a tailored quote.
3. Processing Time
Orders are processed within 1-2 business days. Please note that processing time may vary during peak seasons or due to unforeseen circumstances. Orders placed after 3 PM EST or on weekends and holidays will be processed on the next business day.
4. Delivery Time
Delivery times vary depending on the shipping method selected and the destination. Typical delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Delivery times are estimates and are not guaranteed. We will provide tracking information once your order has shipped so you can monitor its progress.
5. Shipping Destinations
We currently ship within the EUROPE and internationally to select countries. If your country is not listed at checkout, please contact our customer service team to inquire about shipping options.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment through the carrier’s website using this number.
7. Shipping Delays
While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or high order volumes may impact delivery times. We are not responsible for delays caused by the carrier or any customs-related issues for international shipments.
8. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
9. Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund as applicable.
10. Returns and Exchanges
Please refer to our [Return and Exchange Policy] for information on returning or exchanging products. Note that shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at [sales@csscosmetics.com].
Thank you for choosing CSS Cosmetics SRL. We look forward to serving you!
